Privacy Policy

Who we are

Our website address is:

1. Introduction


Collingwood Immigration Services are the ‘controllers’ of the information that we collect about you (‘personal data’). Being controllers of your personal data, we are responsible for how your data is processed. The word ‘process’ covers most things that can be done with personal data, including collecting, storing, using and destroying that data.


This notice explains why and how we process your data, and explains the rights you have around your data, including the right to access it and to object to the way it is processed. Please see the section on ‘Your rights as a data subject’ for more information.


2. Who we are


Collingwood Immigration Services is a trading name of Collingwood Immigration Services LLP, a Limited Liability Partnership registered in England and Wales (registered number OC390919). Our registered office is at 13 Regent Terrace, Gateshead, Tyne and Wear, NE8 1LU. We use the term ‘Partner’ to refer to a Member of Collingwood Immigration Services LLP who is a lawyer with equivalent standing and qualifications. A list of Members is available for inspection at our registered office. We are authorised and regulated by the Solicitors Regulation Authority (SRA) under reference no 647504. The SRA Code of Conduct sets out the regulatory framework imposed on service providers such as ours. The current edition of the SRA Code is available on the SRA Website at

Collingwood Immigration Services is registered with the Information Commissioner’s Office.


3. Personal data


‘Personal data’ is any information that relates to a living, identifiable person. This data can include your name, contact details, and other information we gather as part of our relationship with you. It can also include ‘special categories’ of data, which is information about a person’s race or ethnic origin, religious, political or other beliefs, physical or mental health, trade union membership, genetic or biometric data, sex life or sexual orientation. The collection and use of these types of data is subject to strict controls. Similarly, information about criminal convictions and offences is also limited in the way it can be processed.


We are committed to protecting your personal data, whether it is ‘special categories’ or not, and we only process data if we need to for a specific purpose, as explained below. We collect your personal data mostly through our contact with you, and the data is usually provided by you, but in some instances, we may receive data about you from other people/organisations. We will explain when this might happen in this Notice.


Later sections of this Policy contain more information about:


·       Contacting you

·       Our grounds for processing your date when we work with you

·       Who we share your data with

·       How we store your data and how long we keep it for

·       Your rights as a data subject


4. Contacting you about events or areas of interest


As an individual, we will only send general invitations or updates to you if you have provided your consent for us to do so.  If you represent an organisation, we may write to you from time to time unless you have told us that you do not wish to receive further mailings. Any marketing and briefing emails will provide you with the option to opt out of future mailings.  You can also use this option to manage the type of mailings that you receive from us.


5. If you do not provide personal data


Where we need to collect personal data by law, or under the terms of a contract we have with you and you do not provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may stop providing that service, but we will notify you if this is the case at the time.


6. Personal data received from third parties


Our clients, the courts and other legal professionals may include personal data about individuals that is relevant to a legal matter that we are working on. We are committed to protecting all personal data that we hold and will treat this data with the same care that we treat data held about our clients.


7. Processing your data to provide you with our services


In general terms, we process your data to fulfil our responsibilities in the relationship that we have with you.  The table below lists more specific purposes for processing your data, and the legal basis for each type of processing.


8. Data we may process to provide our services to you


  • Your contact details so that we can share information with you.
  • Information that you provide to us to confirm your identity when you first instruct us so that we can meet anti-money laundering requirements. 
  • Information contained in emails or other correspondence from you and records of telephone calls or meetings with you so that we can:
  • Understand your objectives
  • Provide you with advice
  • Carry out your instructions.
  • Survey data which you may choose to provide that we use for research purposes.
  • Details of transactions you carry out through us and of the fulfilment of our services to you so that we can:
  • Monitor progress
  • Deliver our services
  • Complete financial transactions
  • Issue bills and arrange payment with you.
  • Details of your preferences where you have requested to be contacted about events, products or services, legal updates and/or news which we feel may interest you,
  • Information about you that we retain on your behalf.

·       Legal bases for processing


There are three grounds under which we may process your data to provide you with legal services.


1.    Processing is necessary to agree your requirements and to deliver the services that we have contracted to provide for you: or

2.    You have given consent for us to process your personal data; or

3.    It is a requirement of the court to provide information that we hold about you.


The nature of some of our work dictates that we will hold special category data that relates to you. 


Additional grounds under which may process your data are:


·       When establishing, exercise or defending a legal claim;

·       When protecting your interests if you are physically or legally incapable of giving consent;

·       Where you have provided us with explicit consent to the process your data; or

·       Where the data we are processing has already been made public by you.


For some processing purposes, we share your data with third parties. This is a list of the information we may share with external recipients, and for what purpose:


9. Who we share your data with


Our IT system providers have access to data so that we can ensure that our systems operate effectively and that we are running current versions of software. Financial and quality auditors view data to monitor that we are complying with statutory and regulatory requirements and to confirm that we are complying with the requirements of the Lexcel legal practice quality mark.


We will share your data with other legal professionals, costs drafting and other technical experts when that is appropriate to fulfil the requirements of the service we are providing for you. Specialist confidential waste disposal contractors manage our paper archive records and carry out controlled destruction of the records when they reach the end of their retention period.


10. How we store your data


Your personal data is held in both hard copy and electronic formats. Electronic data, including emails, is stored on our servers, which are located in the UK. Any cloud-based electronic systems that we operate store data in servers located within the European Economic Area (EEA).


We will not normally send such data outside the EEA. We may sometimes send such data to a recipient in a country outside the EEA which has been designated by the EU Commission as providing adequate data protection. If we need to send the data to a country outside the EEA that has not been so designated, we will have appropriate contract clauses agreed with the recipient place to protect the data.


11. How long we keep your data


If we are providing legal services to you, we will notify you about how long we will keep your data for when we close your matter with us.  We maintain a schedule which dictates how long we keep documents for.  Our document retention schedule applies dates that meet a statutory requirement, reflect limitation periods for action following completion of a legal transaction or reflect good business practice.


Once the applicable retention period expires, unless we are legally required to keep the data longer, or there are important and justifiable reasons why we should keep it, we will securely delete/destroy the data. 


12. Your rights as a data subject


The General Data Protection Regulation provides you with a number of rights. These include:


  • Requesting a copy of the personal information we hold about you. We require you to prove your identity with two pieces of approved identification. Please address requests to the Data Protection Partner at the email address below. Please provide as much information as possible about the nature of your contact with us to help us locate your records. This request is free of charge unless the request is manifestly unfounded or excessive.
  • Having any inaccuracies in your data corrected. If you would like to update the details we hold about you, please contact our Data Protection Partner at the email address below.
  • Requesting that we delete your personal data so it is erased from our records.
  • Having the data we hold about you transferred to another organisation.
  • Objecting to certain types of processing such as direct marketing.
  • Objecting to automated processing, including profiling. If you wish to exercise any of these rights, please contact the Data Protection Partner at the email address below.


13. Exercising your rights, queries and complaints


For more information on your rights, if you wish to exercise any right or for any queries you may have, or if you wish to make a complaint, please contact our Data Protection Partner, James Taylor, email


14. Complaints to the Information Commissioner


You have a right to complain to the Information Commissioner’s Office (ICO) about the way in which we process your personal data. You can make a complaint on the ICO website


15. Website


          15.1 General


Users of our website can visit the site without revealing their identity or providing information about themselves. We only collect information directly from users when they voluntarily submit their personal information to us. This can be done either via the Contact Us form on this website or by electronic mail (email) directly to our employees. Should you use the Contact Us form a member our team will receive the enquiry. This information will then be sent to a lawyer in the department best placed to handle the enquiry.


When this sort of information is collected we reserve the right to do one of two things.  We may decide not retain the information you have sent if we feel that we would be an organisation who would be unable to provide you with services.  In this case your data would be immediately deleted.  If we chose to retain your information we will save it to our cloud based secure database and retain the information for a period of no longer than 12 months.  It will be handled by our team used only for the purpose of supporting you as a business.


During the 12 month retention period it is your responsibility to make us aware of any changes to your information.


We reserve the right to add to this list of considerations available to our users to interact with us.


It is completely up to users to voluntarily provide us with their personal information and by sending information you must accept that by default you have given us permission to act in keeping with the information above. Any data collected through this website will be afforded protection whether in a manual or electronic form in line with the principles of Data Protection, e-Privacy and BS 7799.


Personal information you provide is used for the purpose of helping you in your business. We not share your personal information with other organisations unless you have given consent and it is in the interest of you.  We will not send your information to any companies or individuals without your prior consent.  Collingwood Immigration Services does not sell, trade, provide or rent personal information to third parties.


Collingwood Immigration Services maintains strict physical, electronic and administrative safeguards for the protection of users’ personal information from unauthorised or inappropriate access.  Anyone within our company who abuses this information will be subject to disciplinary action in keeping with our strict employee policy for Data Protection.


15.2 The website


Our website address is:




When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


15.4 Media


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


15.5 Cookies


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.


When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.


If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


15.6 Embedded content from other websites


Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


15.7 Who we share your data with


If you request a password reset, your IP address will be included in the reset email.


15.8 How long we retain your data


If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.


For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


15.9 What rights you have over your data


If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


15.10 Where we send your data

Visitor comments may be checked through an automated spam detection service.


16. Changes to this Policy


We may change this privacy notice from time to time. If we make any significant changes in the way we treat your personal information we will take reasonable steps to draw your attention to this.